Terms & Conditions

Welcome to PetMarket

1. Terms of Use

1.1 By accessing or using Petmarket, you consent to the processing of information as described therein and warrant that all data provided by you is accurate and you are bound to the terms and conditions each time you use the site. We may change these terms at any time which will be reflected on the website.

1.2 Before using this site you must read and accept these Terms and Conditions and the Petmarket Privacy Policy. You agree to both the Terms & Conditions and the Petmarket privacy policy each time you use the site.

1.3 Definitions

‘We’, ‘us’ or ‘our’ means Petmarket Pty Ltd

‘You’, ‘your’ means you as a user of this site

‘Users’ means anyone using the site, buyer or seller

‘Site’ when referred here means the domain petmarket.com.au

‘Product’ means a good or service advertised & sold by a seller on the site

‘Party’ means any Seller, Buyer, Private Seller


2. Shipping & Delivery

2.1 Standard delivery times for Products purchased through the Site are between 3 and 10 Business Days. Delivery times may vary depending on location, carrier and public holidays

22 In the event that an ordered item is not available or it is not possible to fulfil your order we will notify you within 2 business days to arrange a full refund

2.3 Retail Sellers utilise their own shipping and distribution networks and may charge different rates for shipping on goods

2.4 Petmarket reserves the right to change, modify or discontinue any delivery options at our absolute discretion


3. Click & Collect

3.1 Click & Collect is available at Petmarket, it allows you to purchase a product online and collect the purchase from your nominated retail seller’s store. The service is only available from the Retail Seller from which you purchased the Product, and for Products that feature the ‘Click & Collect’ icon. It is your responsibility to ensure you have the correct details of the Retail Seller and that you have correctly entered all order details (including the your contact details). You will be notified by the Retail Seller within approximately 24 to 48 hours (or 1 to 2 Business Days) after having placed the order as to when the Product is ready for collection. You must present current photo identification, original payment method and a payment receipt for the purchase to collect ‘Click & Collect’ purchases from the Retail Seller.


4. Orders

4.1 You are responsible for any orders placed on your account

4.2 By placing an order you are entering an agreement to purchase the product. Orders will be received by Petmarket and you will receive an order confirmation to your nominated email address. It is your responsibility to ensure the correct email address, your contact details and your delivery address are entered with your order.

4.3 The promotion of goods or services on the Website does not constitute an offer to sell. It is an invitation to treat only.

4.4 Petmarket will not be liable to you or any third party for any loss suffered as a result of, or in connection with, a delay or failure to process & deliver your order due to inaccurate/incomplete details provided by you in your order.

4.5 If you place consecutive or seperate orders, the orders cannot be consolidated. If applicable Each order will have a seperate delivery fee.

4.6 Any products you purchased can only be returned in accordance with these Terms and the Returns Policy forms part of these Terms.

4.7 Products may sometimes be out of stock or unavailable and we may not be able to fulfil all or part of your order. If the order is processed and stock becomes unavailable we will refund you the price paid for the products impacted

4.8 Petmarket uses automated fraud detection software that may result in your order being delayed or cancelled. When your order is flagged for fraud detection, we will make enquiries into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion where fraud is suspected.

4.9 Your order may be rejected in circumstances where we believe there may be a credit card or payment related fraud (detected prior to the goods being shipped), or where your order cannot be shipped, or if there has been an error in the price or product description on the Website. In these circumstances the order will refunded in full.

4.10 Petmarket is liable for all refunds and chargebacks for any purchases you make on our site.

4.11 We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice. We reserve the right to not fulfil any orders that you placed based on information on the Site that contain errors or inaccuracies, including without limitations pricing, product descriptions, images, policies, payment term errors.

4.12 The products, prices, and promotions offered on the Site may not be the same as those in the seller's retail stores

4.13 Petmarket may offer promotional discount or coupon codes which may apply in respect of any, or certain specified, orders or products on the Site. All codes must be applied, if relevant, prior to submitting your order. Other conditions of use will be specified on the Site or at the time of issue.

4.14 You acknowledge and agree that:

a. any accessory featured with the products may be for illustrative purposes only, and may be sold separately; and

b. where we provide dimensions and measurements in the description of a product, the dimensions may vary slightly in real life and are approximates. It is your responsibility to ensure that the actual size of each product is suitable for your purpose prior to submitting your order (including whether there is appropriate and safe access to your Delivery Address for delivery of the product)

4.15 We Petmarket reserve the right to change or alter Prices without notice to you. If you have already submitted an order at a particular Price, we will supply your ordered products at that Price (unless your order is affected by a pricing error)

4.16 All Fees listed on the Site are inclusive of GST and incur Merchant fees.


5. Currency

5.1 All transactions are processed in Australian Dollars (AUD).

5.2 Petmarket is not a party to any contract between a buyer & seller on the site. To the extent that the law allows, there is to be no deemed association between a number of separate contracts


6. Sellers

6.1 All advertisers on the Site must comply with all and any Australian laws or regulations that apply to any transaction on the Site in which you are involved.

6.2 You must have a clear legal title and ability to sell Products you advertise on the site in accordance with Australian Law.

6.3 Petmarket reserves the right to withdraw or alter the advertisement or material you send us if it is deemed to be inappropriate, incorrect or not keeping with the Site’s style standards.

6.4 Advertisements on the site may only include text descriptions, graphics, pictures and other content relative to the sale of that particular product.

6.5 Sellers must not post/submit illegal, prohibited or offensive content or material to this site and must not use derogatory terms on the site. Any seller who submits such content may be reported to the proper authorities and we “Petmarket” reserve the right to immediately cancel and remove, without notice or refund from the site, any advertisement which is deemed by us to contain illegal or prohibited content, derogatory or offensive terms.

6.6 We reserve the right to verify the availability of items offered for sale and to verify the information contained in any advertisement by requiring the Seller to provide acceptable evidence of the availability of the item(s) for sale. You agree to provide such additional information as we reasonably require. Failure to comply may result in your service being suspended or cancelled and/or removal of the advertisement.

6.7 Sellers must not use this Site to promote any products not permitted to be sold via the Site nor advertise hyperlinks directing Buyers to other websites.

6.8 We do not permit the use of the Site to publish anything that could be considered spam, phishing, bulk electronic messaging, or anything else that contravenes Australian Law.


7. General

7.1 Certain information on the Site may be uploaded by third party Sellers from external sources. The Petmarket does not endorse or warrant the accuracy of this content nor do we accept any liability for inaccuracies or omissions in this content. Content appearing on the Site does not imply our endorsement or liability in respect of such content.

7.2 If your nominated payment method triggers our fraud prevention protocols, we may contact you to confirm additional details, or rescind the transaction. In this case, your order must pass our fraud prevention protocols before it will be fulfilled. If you do not provide the requested information within the required time frame, your order will be cancelled and payment returned, if applicable, to the method you originally paid. These information requests are sent to help protect credit card holders from online fraud

7.3 By reason of occasional technological difficulties, and to the extent permitted by Australian Law, we will not be liable for any compensatory or exemplary damages arising out of or in any way connected with use of the Site or inability to use the Site even if we have been advised of the possibility of damages. You release Petmarket, its officers, contractors, employees and agents against all Loss, claims, costs, demands, damages and liabilities related to use or inability to use the Site in this regard

7.4 Our failure to act or delay in acting in relation to a breach of any of these Terms is not a waiver of any of these Terms or our rights arising under them. No action or inaction by us shall be deemed to be an actual waiver of any current or future liability

7.5 Petmarket may, at its discretion, terminate the agreement for the supply of products to you if Petmarket reasonably believes you have breached these Terms or committed fraud;. that the breach is not capable of remedy or it is not remedied within the provided time period

7.6 Petmarket may be accessed by Users from Australia and from overseas. We make no representation that the Site complies with the laws of any country outside of Australia. If you access the Site outside of Australia, you do so at your own risk.